Danuka · Candidate #1381

Results-driven Strategic Client & Operations Manager with 19 years of leadership experience steering global 24x7 production environments, multi-location cross-functional teams, and high-stakes U.S. client portfolios. Proven track record of maximizing operational efficiency, optimizing workforce capacity, and mitigating high-level client escalations. Adept at leveraging modern AI productivity tools to streamline workflows, deliver robust data analytics, and maintain rigorous SLA compliance across diverse delivery centers.