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Kandavel · Candidate #1886

Assistant Manager
Assistant Manager · Banking, Insurance & Financial Services · Kundasale, Kandy
1 CV available
✓ Approved Candidate

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01

Applicant Summary

Experienced insurance and finance professional with roles across claims handling, branch operations, portfolio management and production/operations supervision. Career includes positions at Janasahkthi Insurance PLC (2007–2016), Amana Takaful Insurance (2016–2020), Allianz Insurance Lanka (2020–2021), MAS Intimates (from 2021) and a current Assistant Manager role at Asia Asset Finance PLC (since Sep 2025 as stated). Strong background in motor claims, customer care, reconciliations and operational KPI management.
02

Professional Details

Job TitleAssistant Manager
IndustryBanking, Insurance & Financial Services
LocationKundasale, Kandy
CountrySri Lanka
03

Skills & Expertise

Claims documentation and claims handlingMotor claims managementCustomer care and complaint handlingBranch operations and administrationPortfolio managementClaims cheque follow-ups and ex-gratia claim memo preparationCollection reporting and reconciliationsCoordination with finance companies and sub-plantsOperations supervision (shift in charge, production modules, departmental oversight)Maintaining absenteeism records and weekly planningMeeting shipments and KPIsMicrosoft OfficeReport writingDocumentation and correspondenceAnalytical and computational abilityTeam motivation and discipline
04

Professional Experience

Assistant ManagerListed as currently working at Asia Asset Finance PLC as an Assistant Manager (document states 'since Sep 2025').
Shift In Charge / OperationsWorking as shift in charge; overseeing production modules and two departments; maintaining weekly plans; updating cut loading/unloading; managing absenteeism; coordinating with sub-plants; meeting shipment deadlines; managing operations including motivation & discipline; meeting KPIs.
Senior Portfolio ManagerServed as Senior Portfolio Manager (2020 to 2021).
Branch In ChargeWorked as Branch In Charge (2019 to 2020).
Senior Executive - Motor Claims / ExecutiveRoles included Senior Executive - Motor Claims and Executive duties: claims inquiries handling; claims cheque follow-ups; collecting pending documents and coordinating with finance companies; customer complaints handling; branch operations and administration; customer care; ex-gratia claim memo preparation; monthly collection reports and reconciliations.
Insurance (various roles)Progressed through roles: 2007 Insurance Trainee; 2008 Insurance Assistant; 2010 Senior Insurance Assistant; 2012 Insurance Executive; 2015 Senior Insurance Executive.
Insurance Assistant (Customer Care / Motor Claims Counter)Handled claims documentation and acknowledgement; coordinated with claim handlers and technical officers; correspondence and circulars updating; documentation & emails; customer care.
05

Education & Qualifications

Currently following MBA
Diploma in Business Management
Technical Competency Course in General Insurance (for Agent)
Call Centre Certificate Course
LICENTIATE examination (followed)
AAT Intermediate (followed)
G.C.E. Advanced Level
G.C.E. Ordinary Level
School
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