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Herath · Candidate #2313

Scheduler & Customer Service Officer
Scheduler & Customer Service Officer · Customer Service & Call Centre · Andiambalama, Gampaha
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01

Applicant Summary

Motivated and hardworking individual with experience in television scheduling and customer service. Skilled in communication, teamwork, problem-solving, and handling customer needs with professionalism.
02

Professional Details

Job TitleScheduler & Customer Service Officer
IndustryCustomer Service & Call Centre
Education Levelcertificate
LocationAndiambalama, Gampaha
CountrySri Lanka
03

Skills & Expertise

Customer ServiceActive ListeningConflict ManagementEffective CommunicationTeamworkInterpersonal SkillsProblem-SolvingStress ResilienceTime ManagementAdaptabilityFlexibilityCultural Awareness
04

Professional Experience

Scheduler & Customer Service OfficerManages and coordinates daily program schedules; acts as primary point of contact for clients and external partners, handling inquiries and resolving issues.
Scheduler (Trainee)Completed a 6-month training program on television scheduling and broadcast management; assisted senior schedulers in planning and inputting program logs.
05

Education & Qualifications

Certificate course in Information Technology & English
Announcing and Dubbing Workshop
General Dialogue English Course
G.C.E. (Advance Level) ExaminationResults: 2 C Passes, 1 S Pass
G.C.E. (Ordinary Level) ExaminationResults: 2 B Passes, 6 C Passes, 1 S Pass
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