Sanjeewani · Candidate #2419

Second Officer - Senior Operations Officer

Second Officer - Senior Operations Officer · Banking, Insurance & Financial Services · Nuwara-eliya, Nuwara Eliya

certificate 1 CV available

✓ Approved Candidate

Privacy-protected public view

Applicant Summary

Dedicated financial services professional with 9+ years of experience in credit management, customer relations, and banking operations. Currently serving as Second Officer - Operations at Singer Finance (Lanka) PLC and holds a Diploma in Credit Management, with Advanced Credit Management in progress.

Professional Details

Job TitleSecond Officer - Senior Operations Officer

IndustryBanking, Insurance & Financial Services

Education Levelcertificate

LocationNuwara-eliya, Nuwara Eliya

CountrySri Lanka

Skills & Expertise

MS Office (WordExcelPowerPoint)Banking/Finance Management SystemsCustomer Database Management & ReportingDocument Verification & Credit File ManagementData Entry & Financial Record KeepingBasic Computer Operations & TroubleshootingInternet & Email HandlingAnalytical Thinking & Problem SolvingAdaptability & Willingness to LearnOrganizational & Administrative SkillsTeam collaboration and communicationTime management under pressureAttention to detail and quality focusCustomer-oriented service mindsetReliable and punctual work ethic

Professional Experience

Second Officer - Senior Operations OfficerOversee end-to-end credit operations including loan disbursement, documentation verification, and portfolio monitoring. Assess and process credit applications in accordance with company policies and regulatory requirements, ensuring full compliance. Liaise with branch teams and internal departments to streamline operational workflows and resolve credit-related issues efficiently. Assist senior management in generating operational reports, risk assessments, and credit performance analyses. Ensure accurate maintenance of client records and timely processing of all financial transactions.

Customer Relations OfficerServed for 9 years as the primary point of contact for a diverse client portfolio. Processed loan applications, conducted initial credit assessments, prepared documentation for credit committee review, handled customer escalations, supported recovery and collections processes, and maintained comprehensive client records in compliance with internal audit and regulatory standards.

Education & Qualifications

Advanced Diploma in Credit ManagementCompleted

Diploma in Credit ManagementCompleted

G.C.E. Advanced Level ExaminationSuccessfully Passed

G.C.E. Ordinary Level ExaminationSuccessfully Passed