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Hapuarachchige · Candidate #2670
Call Center – Recovery Officer
Call Center – Recovery Officer · Banking, Insurance & Financial Services · Yakkala, Gampaha
school 1 CV available
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Applicant Summary
Motivated and customer-focused professional with experience in banking, finance, insurance, and hospitality sectors. Experienced in call center operations, customer relations, recovery, and support roles, with strong communication and problem-solving skills.
Professional Details
Job TitleCall Center – Recovery Officer
IndustryBanking, Insurance & Financial Services
Education Levelschool
LocationYakkala, Gampaha
CountrySri Lanka
Skills & Expertise
Professional Experience
Call Center – Recovery OfficerHandled loan and credit recovery calls and followed up on overdue payments. Maintained accurate records while ensuring policy and ethical compliance.
Telephone Operator / Customer Relations OfficerHandled high-volume calls and assisted customers with banking services. Duration noted as 1 year.
Call Center ExecutiveDuration noted as 8 months.
Credit Card Recovery – Call CenterDuration noted as 6 months.
Customer Support OfficerDuration noted as 6 months.
ReceptionistDuration noted as 3 years.
Education & Qualifications
G.C.E. Advanced LevelDrama - B; Sinhala - C; Media - C
GCE Ordinary LevelDrama - B; Sinhala - C; Buddhism - C; Civil Civilization - C; Home Science - S; English - S; Mathematics - S
Human Resource Management Course3 Months
Information Technology Course3 Months
English Language Course3 Months